1. An official appointed to investigate complaints made by individuals against a government agency or public institution.
Usage: Often used in government and public administration contexts; Gender-neutral alternative to 'ombudsman'
2. A person employed by a private organization or company to handle complaints from customers or employees.
Usage: Corporate or institutional context

Examples

• The ombudsperson investigated the citizen's complaint about unfair treatment by the city council.
• She works as an ombudsperson for the university, helping students resolve disputes with the administration.
• The hospital appointed an ombudsperson to address patient concerns and improve communication.
• The ombudsperson's office received hundreds of complaints from taxpayers last year.
• As ombudsperson, he has the authority to review internal documents and interview officials.
• The company hired an ombudsperson to mediate conflicts between management and employees.